Terms & Conditions

Last updated: May 2026

1. Gym Membership Terms

Membership Cost

• Standard membership: £30 per month
• Membership is billed monthly on your chosen date
• Payment is due in advance each month

No Contract

You are not locked into a long-term contract. You can cancel your membership at any time, provided you give 30 days' written notice. Your membership will remain active for the 30-day notice period, after which it will be cancelled and no further charges will apply.

Cancellation Process

1. Email us at [email protected] with your cancellation request
2. Include your name, membership number, and cancellation date
3. Your membership will end 30 days from the date we receive your request
4. No refunds for unused portions of the current month

2. Personal Training Services

Money-Back Guarantee

We're confident in our personal training services. If you're not satisfied with your first session, we'll refund your payment in full, no questions asked. This guarantee applies only to your first session.

Session Cancellation Policy

• Cancellations must be made at least 24 hours in advance
• Cancellations with less than 24 hours' notice will be charged in full
• No-shows will be charged in full
• We will provide 24 hours' notice if we need to reschedule

Refund Policy for PT Packages

• Refunds are available within 7 days of purchase if you haven't attended any sessions
• After your first session, refunds are not available
• Unused sessions expire 12 months from purchase

3. Online Coaching Terms

• Online coaching includes meal plans, workout plans, and email support
• You'll receive your initial plan within 5 business days of purchase
• Plans are customised based on your fitness goals and health history
• Changes to your plan can be requested monthly
• Online coaching is non-refundable after 7 days

4. Dispute Resolution

If you have a complaint or dispute with Generation Health & Fitness:

1. Contact us in writing at [email protected]
2. We will respond within 14 days
3. If unresolved, we'll attempt mediation
4. If still unresolved, either party may pursue legal action in Scotland

5. Liability and Disclaimers

Health and Safety: You acknowledge that fitness training involves physical exertion and inherent risks. You participate at your own risk. We recommend consulting a doctor before starting any new fitness programme. We are not liable for injuries sustained during training unless caused by our negligence.

Results Disclaimer: Results vary based on individual effort, genetics, and adherence to our plans. We do not guarantee specific results. Testimonials represent individual experiences and are not typical.

6. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Scotland. Any legal action or proceeding arising under these terms shall be brought exclusively in the courts of Scotland.

7. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated terms.